Our Policies, Terms & Conditions and Contact Information

PRIVACY POLICY (POPIA COMPLIANT)

One Zero Three (“we”, “us”, or “our”) is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA).

This Privacy Policy describes how we collect, use, store, and protect your information when you visit our website, contact us, or use our services.

1. Personal Information We Collect

1.1 Information You Provide
We collect personal information that you voluntarily provide, including:
– Identity information: Name and surname
– Contact information: Email address, phone number
– Business information: Company name, job title, project requirements
– Communication records: Emails, messages, meeting notes
– Billing information: Company billing details, VAT numbers
– Service-related information: Creative briefs, brand documentation, uploaded files, feedback

All information you provide must be accurate and up to date.

1.2 Sensitive Information
We do not intentionally collect or process sensitive or “special category” information (e.g., health data, religious beliefs, biometrics).

1.3 Automatically Collected Data
When you visit our website, we may automatically collect:
– IP address
– Browser and device information
– Pages viewed and time spent on the site
– Usage statistics and navigation behaviour
– Cookies, analytics data, and pixels (where applicable)

2. How We Use Your Information

We process your personal information for the following purposes:
– To provide and maintain our web design, development, and related services
– To respond to inquiries, proposals, and project requests
– To manage client accounts, deliverables, and communication
– To send invoices, contracts, and operational messages
– To improve website performance and user experience
– For internal record-keeping and administration
– To comply with legal and regulatory obligations (including POPIA and applicable GDPR principles where relevant)

We only process your information when we have a valid legal basis:
– Your consent
– Performance of a contract
– Legitimate interest
– Legal obligation

3. Disclosure of Personal Information

3.1 Service Providers & Subcontractors
We may share information with trusted service providers when necessary to deliver our services, including:
– Cloud storage (e.g., Google Workspace, Dropbox)
– Project management or CRM tools
– Accounting and invoicing platforms
– Web hosting and technical service providers
– Freelancers or subcontractors assisting with project work

All subcontractors are bound by confidentiality and data-protection requirements.

3.2 Business Transfers
If One Zero Three undergoes a merger, acquisition, sale, or rebranding, your information may be transferred as part of the business assets.

3.3 Legal Requirements
We may disclose personal information if required to comply with law, regulation, or court order.

We never sell personal information under any circumstances.

4. Your Rights Under POPIA

You have the legal right to:
– Request access to the personal information we hold about you
– Correct or update inaccurate information
– Request deletion of your information (unless retention is legally required)
– Object to processing based on legitimate interest
– Withdraw consent at any time
– Opt out of direct marketing
– Lodge a complaint with the Information Regulator of South Africa

To exercise your rights, contact: connect@onezerothree.co.za

 

5. INFORMATION Retention

We retain personal information only for as long as necessary to:
– Provide our services
– Meet legal, tax, and contractual obligations
– Maintain business records as required by South African law

 

6. Cookies & tracking technologies

We may use cookies, pixels, analytics tools (such as Google Analytics), and similar technologies for:
– Website functionality and performance
– Usage statistics
– Improving user experience

You can manage or disable cookies through your browser settings. Non-essential cookies will only run with your consent.

7. Security Measures

We implement appropriate technical and organisational measures, including:
– SSL encryption
– Access control
– Secure data storage
– Limited access to personal information on a need-to-know basis

While we take reasonable precautions, no digital system is completely secure, and we cannot guarantee absolute protection.

Data Breach Notification
If your personal information is compromised, we will notify you and the Information Regulator in accordance with POPIA requirements.

8. Information officer

Information Officer: Niki (One Zero Three)
Email: connect@onezerothree.co.za
Cape Town, Western Cape, South Africa

9. WEbsite terms & conditions

By accessing or using www.onezerothree.com, you agree to the following Terms:

9.1 Use of the Website
You agree to use this website only for lawful and legitimate purposes.
You may not attempt to disrupt, damage, or gain unauthorised access to any part of the site or its services.

9.2 Third-Party Links
Our website may include links to external websites.
We do not control or endorse these sites and are not responsible for their content or privacy practices.
Access is at your own risk.

9.3 Intellectual Property
All content on this website—including text, images, graphics, iconography, designs, and layouts—is the property of One Zero Three or its licensors and is protected under copyright and intellectual property laws.
You may not copy, modify, reproduce, or distribute our content without written permission.

9.4 Limitation of Liability
Although we strive for accuracy, the website is provided “as is”.
We are not liable for any direct or indirect damages arising from the use or inability to use the website, services, or linked resources.

9.5 Indemnification
You agree to indemnify and hold harmless One Zero Three from any claims, losses, or damages arising from your use of the website or violation of these terms.

9.6 Governing Law
These Terms are governed by the laws of South Africa.
Any disputes will be resolved in South African courts.

10. COOKIE Policy

This website uses cookies to:
– Track usage through analytics tools
– Improve site performance
– Support core website functions

By continuing to use the site, you consent to our use of cookies.
You may disable cookies in your browser settings if you prefer.

11. Contact information

For questions about this Privacy Policy, Terms & Conditions, or Cookie Policy:
One Zero Three
Email: connect@onezerothree.co.za
Cape Town, Western Cape, South Africa